Ogilvie Fleet leads the UK contract hire and leasing industry after becoming the first vehicle leasing and fleet management company to win a top industry customer service award four times in succession.
“For Ogilvie Fleet to have won the sub 250 fleet award four times in a row is an incredible achievement,” said Rick Yarrow, managing director of Experteye.
We're delighted to announce that we have won another award, this time it comes from FleetEye and is our fifth award in the last five years.
This year we have been recognised for our customer innovation, the award builds on our unprecedented quartet of customer service awards won in the last four years thus further underlining our leadership of the UK contract hire and leasing industry in putting our clients first. The award was presented to Ogilvie Fleet Sales and Marketing director Nick Hardy by Rick Yarrow, Experteye’s managing director, in recognition of its innovative approach to the measurement and deployment of customer satisfaction initiatives.
We are one of many contract hire and fleet management companies to use the feedback from Experteye’s Fleeteye CSI survey for ongoing service initiatives and one of its most recent initiatives saw implementation of the Touchpoint driver feedback programme. The award for customer innovation is in response to the very high level of engagement of our customers in the survey, the significant number of service advancements made as a result of client feedback and the excellent customer satisfaction levels achieved.
Gordon Stephen, managing director of Ogilvie Fleet, said: “Ogilvie Fleet’s industry-leading reputation for looking after its customers is the basis for how we continue to expand our client portfolio and continue to be hugely successful in a tough market. Our fifth consecutive Experteye award is testimony to the fact that no UK-based contract hire and leasing company does it better than Ogilvie Fleet.”
Fleet decision-makers have voted Ogilvie Fleet the UK’s top vehicle leasing and fleet management company for service to customers in the 2018 Experteye awards.
Topping the category which recognises service to fleet operators with more than 250 vehicles further extends the contract hire and fleet management specialist’s record of winning an Experteye award to an unprecedented eighth year in succession, and the third year in a row for customer service.
Fast-growing Ogilvie Fleet has, in recent years, seen the number of company cars and vans on its books under lease and fleet management arrangements expand to 16,500. In the past 12 months the company has secured more than 60 new customers, with industry-leading customer service and cutting-edge IT instrumental in underpinning that growth.
The latest triumph further builds on Ogilvie Fleet’s six Experteye customer service awards and a customer innovation award won in the previous seven years, thus further underlining the company’s leadership of the UK contract hire and leasing industry in putting clients first.
The Experteye awards cover nine different fleet and automotive categories in total. Ogilvie Fleet’s Fleeteye CSI honour is based on results obtained throughout 2017 from Experteye’s market-leading post-sale customer satisfaction survey, drawn from a subscriber base of top leasing companies in the UK.
Fleet decision-makers have voted Ogilvie Fleet the UK’s top vehicle leasing and fleet management company for service to customers in the 2016 Experteye awards.
The Experteye awards cover nine different fleet and automotive categories in total. Ogilvie’s Fleeteye CSI honour is based on results obtained throughout 2015 from Experteye’s market-leading post-sale customer satisfaction survey, drawn from a subscriber base of top leasing companies in the UK. Fleet operators are surveyed independently by Experteye, which asks an extensive range of questions on a monthly basis. The annual CSI award goes to the company that has achieved the highest combined results across the entire year.
“It is a great achievement to win an Experteye award,” said Rick Yarrow, managing director of Experteye, “yet to win an award six times in succession, across multiple categories, is unprecedented.
It’s official! Ogilvie Fleet is the number one contract hire and leasing company for providing the most technologically advanced and sophisticated online solutions to customers.
Ogilvie Fleet, has won the Leasing and Contract Hire category of the 2013 BusinessCar Fleet Technology Awards - known in the industry as ‘The Techies’ they are the only prizes in fleet that reward technological innovation. The Award was for the introduction of MiFleet Showroom 2, the successor to the original MiFleet Showroom, which secured a highly commended in ‘The Techies’ last year.